Privacy Policy

1. Data controller

The party responsible for processing your personal data is:

2. What data we collect

We only collect the data you voluntarily provide when completing the inquiry form or contacting us by WhatsApp, email, or social media. This data includes:

• Full name
• WhatsApp or phone number
• Email address (if provided)
• Type of service requested
• General project location (canton or area)
• Status of existing plans or permits (if applicable)
• Preferred language of communication
• The project description you share with us

We do not collect sensitive data (religious beliefs, health, sexual orientation, political opinion, etc.) or data from minors.

3. How we use your data

The data you provide is used exclusively to:

• Respond to your initial inquiry
• Coordinate site visits, meetings, or calls
• Prepare and send proposals or quotes
• Manage the business relationship throughout the project
• Meet contractual and legal obligations once work begins

We do not use your data for mass advertising, unsolicited direct marketing, or any purpose other than those described here.

4. WhatsApp communication

Our website's inquiry form generates a pre-filled message that is sent to our WhatsApp number (8841-3806). When you submit the form:

• Your information is transmitted through the WhatsApp platform (owned by Meta Platforms Inc.)
• The conversation is stored on both your device and ours
• WhatsApp's privacy policy applies in addition to ours

If you prefer not to use WhatsApp, you can write to us directly at santaclara1623@gmail.com.

5. Sharing with third parties

We do not sell, rent, or trade your personal data with third parties for commercial purposes.

We share data only when strictly necessary to carry out your project:

• With subcontracted engineers and professionals (structural, electrical, others) — only project data, no additional personal data
• With regulatory bodies (municipalities, SETENA, AyA, CFIA) when required to process permits on your behalf
• With our partner Viogaz, exclusively for biodigester projects and only the data needed for technical coordination
• When a competent authority requests it by legal order

6. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy and any applicable legal, tax, and contractual obligations.

Once the data is no longer needed for those purposes, it is removed from our active records.

7. Your rights (ARCO)

Under Law 8968, you have the right to:

• Access:know what data of yours we have stored
• Rectification:correct inaccurate or incomplete data
• Cancellation:request deletion of your data when it is no longer needed
• Objection:object to the processing of your data in specific cases

To exercise any of these rights, write to us at santaclara1623@gmail.com stating your request and attaching valid identification. We will address your request within the timeframes set by applicable law.

You may also file a complaint with the Costa Rican Data Protection Agency (PRODHAB) if you believe your rights have been violated:www.prodhab.go.cr.

8. Cookies & tracking technologies

Our website does not use cookies to build advertising profiles or to sell information to third parties.

The site may load external resources, such as fonts from Google Fonts. This may generate a minimal technical log on the provider's servers (Google LLC), governed by their own privacy policies.

If visitor measurement tools are used, they serve statistical purposes only to improve the site, without personally identifying visitors.

9. Changes to this policy

This policy may be updated to reflect changes in our practices or in applicable law. The last-updated date appears at the top of the document. We recommend reviewing it periodically.

Substantial changes will be communicated directly to active clients through the usual channels.

10. Contact

For any questions about this privacy policy or the processing of your personal data, you can reach us at: